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You Are Here » Services & Support » Tech Support » Integration Product Life Cycle | Data Integration | CRM Integration
A product is fully supported for approximately 9 months after the release of the next version, and is in the Transition Support stage for another 9 months. Therefore, 18 months after a new release the previous release becomes unsupported unless otherwise noted. This time period allows customers to transition to the new version. Periodic updates for each fully supported version will be released. No new features or updates will be provided for products in Transition Support.
Support for a previous release does NOT include adding support for new or updated operating systems, network environments, or connectivity interfaces that may be released during this overlapping time. Updates for things of this nature will only be made to the latest Pervasive release. For example, if a new feature is added to the Salesforce API then only the latest release of Data Integrator will support that newly added feature.
The following tables describe the support life for Pervasive Data Integrator. Columns with a date indicate when the release will, or did, move into the specified support category.
The following table describes the support life for Pervasive Data Integrator. For a given version, the column containing "Today" indicates its current support category. Columns with a date indicate when it will, or did, move into the specified support category. A specific date in the Transition Support or Unsupported column of a product indicates the product is no longer the current version of the product, or is no longer shipping. Details describing the support categories can be found above on this page.
8.0*
*CosmosDJ & Cosmos versions 8.0 were predecessors to Pervasive Data Integrator
The following table describes the support life for Pervasive Data Profiler. For a given version, the column containing "Today" indicates its current support category. Columns with a date indicate when it will, or did, move into the specified support category. A specific date in the Transition Support or Unsupported column of a product indicates the product is no longer the current version of the product, or is no longer shipping. Details describing the support categories can be found above on this page.
The following table describes the support life for Pervasive Data MatchMerge. For a given version, the column containing "Today" indicates its current support category. Columns with a date indicate when it will, or did, move into the specified support category. A specific date in the Transition Support or Unsupported column of a product indicates the product is no longer the current version of the product, or is no longer shipping. Details describing the support categories can be found above on this page.
The following table describes the support life for Pervasive Integration Manager. For a given version, the column containing "Today" indicates its current support category. Columns with a date indicate when it will, or did, move into the specified support category. A specific date in the Transition Support or Unsupported column of a product indicates the product is no longer the current version of the product, or is no longer shipping. Details describing the support categories can be found above on this page.
Support Type Legend: FS = Fully Supported TS = In Transition Support U = Unsupported
Details describing the support categories can be found above on this page.
Pervasive Data Integrator Pervasive Business Integrator
Pervasive always delivers thoughtful solutions. The software is simple, but complex – it moves a lot of data – just about everything one can imagine. Pervasive support people also can really take on the challenge of an enterprise project – I was really amazed at how fast they got us moving to online CRM."
John Vantuno, PMP Program Manager, Honeywell